One of the newest trends in social media is to measure a user’s “influence” within a social network based on the content they post and their interactions with other users. This measurement is typically summarized as a “score” that makes the logic easy to comprehend as one number. Chatter Social Influence will measure and score the influence of each user in a Chatter org.
Sites like Klout and Kred are the current standards for measuring influence on public social networks. Klout keeps their algorithms a secret, but Kred gives some insight into how they measure influence. It is up to you to follow their lead or derive your own algorithm that will reflect the engagement and quality of content that each user contributes.
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