PRIVACY AND TERMS OF SERVICE

This privacy statement covers the Web site www.clouspokes.com ("Site") and personally identifiable information about users of our services and products ("Services") . If you have questions or concerns regarding this statement, you should first contact security@appirio.com. Upon request and within 30 days, Appirio will grant individuals reasonable access to personal information that it holds about them. In addition, Appirio will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please contact security@appirio.com to change your personal information gathered on the Site.

Safe Harbor

This Site follows the Safe Harbor Principles published by the United States Department of Commerce (the “Principles”) with respect to the transfer of personal data from the European Union to the United States of America. This Privacy Policy details certain policies implemented throughout Appirio implementing the Principles and governing the Site's use of personally identifiable information provided via this Site and through our services. If there is any conflict between the policies in this Privacy Policy and the Principles, the Principles will govern.

Privacy Policy Updates

Due to the Internet's rapidly evolving nature, CloudSpokes may need to make material changes to this policy or update this Privacy Policy from time to time. If so, CloudSpokes will post its updated Privacy Policy on our homepage with a prominent material change notice. If any modification is unacceptable to you, you shall cease using this Site. If you do not cease using this Site, you will be deemed to have accepted the change. Information Collection, Use, Choices and Data Integrity You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, we may invite you to contact us with questions or comments, register for webinars or events, participate in contests and surveys, or request information or more information about our Services. Due to the nature of some of these activities, we may collect personally identifiable information, such as your name, address, email address and phone number, username, password and any other personally identifiable information you elect to include in your communications sent to us. In certain circumstances, we also may ask for your title, company name and additional company information such as annual revenues. We may also ask for demographic information in order to provide you with a more personalized experience.

If you request more information about our Services or participate in a contest, we may use your personally identifiable information to send you the information you have requested or information about the contest. We may use your personally identifiable information to register you to use our Site, deliver certain goods, services or information you have requested, provide you with notices regarding Services you have purchased or products and services of our partners you may want to purchase in the future and other CloudSpokes news, verify your authority to enter the Site and improve the content and general administration of the Site. You have the choice to opt-out of receiving emails from us about our Services or products and services of our partners, including promotions and events and other news. You can opt out of being contacted by us regarding our Services or products and services of our partners, including promotions and events as well as other news at any time by sending an email to remove@appirio.com.

We may receive a confirmation when you open an e-mail from CloudSpokes if your computer supports this type of program, in order to help us make e-mails more interesting and helpful.

In performing and providing our Services to you, we may have access to personally identifiable information that is included in the data that you provide to us so that we can provide our Services for you. For example, we may have access to certain usernames that you use to login to third party services and websites and data that you store in your accounts with such third party services. We do not store or use such personally identifiable information other than as necessary to perform our Services and provide our Services to you.
We use your personally identifiable information for the purposes for which it was collected as set forth above and not for promotional purposes or for use by third parties for promotional purposes.

Cookies

We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you.

We use third-party tracking services that uses cookies to track non-personally identifiable information about visitors.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Site users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Blogs, Forums and Chartrooms

If you use a bulletin board, blog, or chat room on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Aggregate Information

The Site may track the total number of visitors to our Site, IP addresses, the number of visitors to each page of our Site and items clicked on our Site. Additionally, when we provide our Services to you, we may track aggregate and anonymous data that you provide to use to provide our Services to benchmark and improve our Services and ensure you are complying with the terms of your license from us. We may use this data in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to diagnose server problems, analyze trends, administer and improve the Site, track users' movement, and gather broad demographic information for aggregate use.

Onward Transfer

We may provide or provide access to your personally identifiable information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us. For example, a consultant may have access to your personally identifiable information while the consultant is performing services on our behalf if the services require access to your systems. Such third parties are required to agree to a confidentiality agreement with us regarding your personally identifiable information and we only authorize them to use your personally identifiable information that they may have access to as necessary to perform services on our behalf and not for their own marketing purposes. We also may provide your personally identifiable information to our third party business service partners and they may use your personally identifiable information to send you marketing and promotional information. You may opt-out of having your information shared with our third party business service partners by emailing us at: security@appirio.com.

As part of our provision of Services to you, you may request us to publish your data which may contain personally identifiable information on third party websites.

Other people will be able to view such data if such data is published on third party websites.
We will also disclose your personally identifiable information and the aggregate information if we reasonably believe we are required to do so by law, court order, warrant, subpoena, legal process or regulation or in cooperation with any governmental investigation. We may transfer your personally identifiable information and the aggregate information to a successor entity upon a merger, consolidation or other corporate reorganization in which Appirio participates or to a purchaser of all or substantially all of Appirio's assets to which this Site relates.

Children's Privacy

CloudSpokes recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Neither our Site nor our services are intended for children under the age of 13. CloudSpokes does not target its services or this Site to children under 13. CloudSpokes does not knowingly collect personally identifiable information from children under the age of 13.

Access

You may correct, amend or delete your personally identifiable information that CloudSpokes stores, except where the burden or expense to CloudSpokes of providing access would be disproportionate to the risks to your privacy or where the legitimate rights of persons other than you would be violated. Please email security@appirio.com to correct, amend or delete your personally identifiable information.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which CloudSpokes does not have control ("External Web Sites"). Such links do not constitute an endorsement by CloudSpokes of those External Web Sites. You acknowledge that the Site is providing these links to you only as a convenience, and further agree that neither CloudSpokes nor Appirio is not responsible for the content of such External Web Sites. Your use of External Web Sites and any products purchased on such External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Security

We may employ procedural and technological security measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. The Site may use encryption, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.

Questions

If you have any questions regarding this Privacy Policy please contact us via email at security@appirio.com or at:
760 Market Street, 11th Floor
San Francisco, CA 94102
Tel: (415) 663-4433
Toll Free: (888) 680-SaaS (7227)Lo

Effective Date 10/06/2009